FAQ

FAQs

Ordering Process

You may place your orders through any of the following channels:

Website– For faster ordering and customization
Walk-In– Visit our physical store for same-day purchases and inquiries
Facebook Page– Message us through our official FB page for inquiries and manual orders
Page– Message us through our official FB page for inquiries and manual orders

Delivery & Pick-Up

Store Contact Number:(0927) 641 9493
Store Address: 23 Gasan St., Brgy. Masambong, Quezon City

Pick-Up Schedule: 9:00 AM to 6:00 PM Look for: Krystel or Nixon
Delivery Options: We allow delivery through Lalamove Car or Grab Express Car only to ensure your cake arrives safely.

Important: Please choose “Car Delivery” to avoid damage to your cake.

Payment Options

We accept the following payment methods:

GCash
BPI Bank Transfer
Security Bank

Storage & Handling Tips

Keep cakes refrigerated when not served.
Allow 10–20 minutes at room temperature before slicing for best texture.
Avoid placing cakes in hot areas, direct sunlight, or inside a moving car without air-conditioning.
Handle with care—cakes may be delicate, especially buttercream and tall-tier designs.

Cancellation / Refund Policy

All confirmed orders are final.
No cancellations and no refunds are allowed once payment is made.
For changes in pick-up time or minor adjustments, please notify us at least 24 hours in advance.